We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances or beyond the limitations of SEL or our suppliers – the order is not shipped then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed.
The order may be cancelled before shipment due to any of the following reasons:
- 1. The specific product/model is out of Stock.
- 2. The order could not be shipped within the specified timeline.
- 3. On customers request.
- 4. The shipping address is not serviceable.
- 5. Any other reason beyond the control of SEL
The orders may be cancelled post shipment and delivery due to any of the following reasons:
- 1. Established defect in the product which the SEL is not able to either replace or repair.
- 2. Correct product could not be delivered.
- 3. Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
- 4. Products damaged during transit and delivery not accepted.
- 1. Ensure that the product is in seller warranty.
- 2. Cancellation and refund requests for products shall not be eligible under manufacturer warranty.
- 3. The refund shall be processed only after the product is shipped back and received by us.
- 4. Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.
- 5. The return courier awb/tracking number not intimated to us is not eligible for refund.
- 6. The order returned must accompany all the accessories / parts which were serviced along with the order.
- 7. Any charges levied as tax is not eligible for refund.
- 1. Please contact our customer care via email or call.
- 2. The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange.
- 3. Ensure to collect the return address to which product should be shipped.
- 4. Pack the product properly and label the product with the order number, return address and your address.
- 5. Follow the instructions of customer care carefully for packaging and returning the product using courier services.
- 6. Ensure that the air way bill / tracking number is shared with customer care.
- 7. The order shall be considered for refund only if the seller receives the product in undamaged condition within 10 days from the date of Receipt of the material at customer place.
A refund can be refused if the following conditions are met.
- 1. The product is completely broken and unusable or with scratches or incomplete as per the seller claims from the customer.
- 2. The product is returned beyond the required return date or you have not informed us about the concern during the warranty period.
- 3. The order returned does not accompany all the accessories (including freebies) which were serviced along with the order.
On cancellation of an order, you are entitled to receive the refund within 7 working days either by online Payment or by Cheque.